Complaints Policy

If for any reason you are dissatisfied with the services you are receiving, please contact marco.piacquadio@ftsrecovery.co.uk. We will carefully consider any complaint we receive and, if we believe that we have given a less than satisfactory service, we will take all reasonable steps to put it right.

Whilst we undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you, if you remain unsatisfied, you have the right to refer the matter to the Insolvency Complaints Gateway which is operated by the Insolvency Service, an Executive Agency of the Department for Business and Trade. Complaints can be submitted via an online complaints form at www.gov.uk/complain-about-insolvency[1]practitioner (Guidance for those who wish to complain can also be found on this site). If you have difficulty accessing the online complaints form you can also make any complaint through the Insolvency Service Enquiry Line – email insolvency.enquiryline@insolvency.gov.uk or alternatively telephone 0300 678 0015 (Monday to Friday 9am to 5pm).

Contact

Questions, comments and requests regarding this complaints policy are welcomed and should be addressed to marco.piacquadio@ftsrecovery.co.uk